Privacy Policy

At ELT KOM EOOD, we consider the care of your personal data to be one of our main duties. We respect your right to privacy. In this privacy policy, we have summarized the key aspects regarding the protection of your personal data and the ways in which we process it. If you require further information about specific processes, please contact us using the contacts below.

Company Identification:

• Name: ELT COM EOOD
• Commercial company: Registered in the Commercial Register and Register of Legal Entities at the Registration Agency.
• VAT: BG102175501

ELT COM EOOD is a personal data controller and processes your personal data in full compliance with the requirements and regulations of European and national legislation, including the General Data Protection Regulation (GDPR), the Personal Data Protection Act and other applicable rules.

Contacts:

• Address: Pomorie, Targovska 11
• Phone: +359 887 662 000
• Email: eltcom@abv.bg

Personal data protection officer:

• Address: Pomorie, Targovska 11
• Phone: +359 887 662 000
• Email: eltcom@abv.bg

Purpose of the Privacy Policy:

This Privacy Policy has been created in order to provide our customers with key information about the processing of their personal data by ELT KOM EOOD. It provides clear and easily accessible information on:

• The personal data we collect
• The purpose of their collection
• The term for which the provided data is stored
• The sharing of personal data with third parties
• Changes to our Privacy Policy
• The use of cookies and how to learn more about them
• The rights you have regarding the personal data provided

With this Privacy Policy, ELT KOM EOOD confirms that it implements all necessary measures to protect the personal data of natural persons, according to national and European legislation.

What is personal data?

Personal data is any information that can identify a natural person, directly or indirectly.

What personal data does ELT COM collect through this web portal about you?

In order to provide you with efficient access to our web portal and our services, we collect the following information:

• Name, surname, e-mail, phone when filling in various forms on the web page, including the contact form and sending opinions and/or comments.
• Name, surname, telephone, e-mail, city, address, bank account details, if necessary, when concluding contracts and sending requests for offers between you and ELT KOM.

On what basis does ELT KOM process your personal data?

ELT KOM processes your personal data on the basis of a contractual obligation to provide information in connection with pre-contractual relations and/or to fulfill its contractual obligations under concluded contracts for the provision of services.

ELT KOM processes your personal data even after obtaining express, clear, free and unambiguous consent from you for the purposes of processing.

Consent can always be withdrawn by visiting one of our offices or by sending a letter to the indicated email address eltcom@abv.bg.

ELT KOM processes your personal data also for the fulfillment of legal obligations, as well as in the presence of a legal (legitimate) interest.

Purpose of collection of personal data

The personal data received from you is used for the purpose of fulfilling our obligations to you and providing you with the necessary services. Our web portal enables personalized access to content that meets your individual preferences and criteria. In addition, your voice and opinion are important to us, so we respond to your inquiries, opinions and recommendations. In this way, we inform you about special campaigns, new products and services that may be of interest to you. Personal data is also used for statistical and accounting purposes within the scope of our contractual obligations to you.

How do we process your personal data?

In order to provide our services, we process (collect) your personal data in the following ways:

• Through your visit to our web portal and use of the services provided.
• By completing applications, forms and declarations in our offices or online.
• When updating data at your request and completing an update form.
• By analyzing your visits to our web portal.
• By processing information about IP addresses, cookies, operating systems and browsers.

How long do we store and process your data?

The retention period for your personal data varies depending on the basis on which we process it. Normally, your personal data is stored for a period of 5 years after the expiry of the contractual basis. In the case of a legal obligation for long-term storage, the information is stored accordingly.

Who can we share your personal data with?

ELT COM does not transfer your personal data to third parties without your express consent, unless this is necessary to fulfill our contractual obligations to you. In cases of contractual or pre-contractual relations, your data may be provided to courier services, hosting service providers and third parties fulfilling contractual obligations to you or pursuant to a legal basis for processing.

Sharing of Personal Data

Your private contact may be shared in the following cases:

• At your request, as a subject of personal data protection.
• At the request of competent authorities, in accordance with the current legislation of the Republic of Bulgaria and the European Union.

In all situations where we transfer your personal data to third parties, they have declared that they provide an appropriate level of protection for your data. This includes both companies positioned within the European Union and the European Economic Area, as well as outside them. When transferring data outside the EU or EEA, all necessary measures are taken to protect your identity and comply with European legal requirements.

Cookies and automated solutions

We use “cookies” that are saved on your computer when you visit our website. You can disable or delete cookies at any time through your browser settings. Note, however, that this may result in limited functionality of the website.

When automated decision-making takes place with personal data, we ensure compliance with all requirements of the Personal Data Protection Regulation. Such processing is only carried out with your consent or when necessary for the performance of a contract with you, and we adhere to the principles of transparency, fairness and non-discrimination.

Access and control rights

According to Bulgarian and European legislation, you have the following rights regarding your personal data:

• Access to your personal data and obtain a copy of it.
• Correction of inaccurate or incomplete data.
• Blocking or restricting the processing of your data.
• Request to delete your data when the conditions are met.
• Objection to the provision of data to third parties.
• Withdraw consent to data processing where applicable.
• Portability of data in a structured, machine-readable format.
• Filing a complaint before the Commission for Personal Data Protection.

Obligation to provide data

In order to provide our products and services, we collect and process your personal data. In the event that you refuse to provide the required data, we may not be able to fulfill contractual commitments or provide services.

Changes to the Privacy Policy

To comply with legislative changes, we may update and amend our Privacy Policy. We recommend that all visitors to our website check regularly for updates and review the latest version of the document.

Here on our website, you will always find the most current version of our Privacy Policy. Thus, we guarantee that you will be informed about your rights and the ways of processing your personal data.

These changes give you the ability to stop using some or all of the Services and/or exercise your rights that we have described. We will also take all necessary measures to notify you of changes in personal data protection by placing notices in our offices and on the websites of ELT KOM group companies.

This Privacy Policy was updated on 05/01/2024.